Our return and refund policy are designed in accordance with Australian Consumer Law. We are commited to providing our customers with the best experience possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the product does not completely satisfy your needs.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt and/or proof of purchase. Please note we do not accept returns based on change of mind.

To start a return, you can contact us at info@tiggsandco.com.au

If your return is accepted, we’ll contact you and arrange the next step in the process.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue right away.

Exchanges
Please choose carefully when purchasing your item. We will happily facilitate exchanges however postage costs are the responsibility of you as the customer. Postage costs for the exchange may vary to the postage costs laid out on our site.

Refunds
If your product is faulty get in touch with us, please include the order number along with photos and/or videos to help us assess the next course of action.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tiggsandco.com.au